Refund policy
GRAVITY — RETURN & EXCHANGE POLICY
At Gravity, we want you to love the fragrance you wear. If the perfume is not according to your preference, we offer a simple and convenient exchange process.
Exchange Period
You have 14 days (two weeks) after receiving your order to request an exchange.
Product Condition
To be eligible for exchange:
• The perfume should not be used more than 5 ml.
• The bottle should be in good condition.
• The box should not be damaged.
No Money-Back Policy
Gravity does not offer a money-back guarantee. If the fragrance does not match your preference, you can exchange it for another fragrance from our collection.
How the Exchange Works
• Contact our team through WhatsApp or email.
• Our team will assist you in choosing the best fragrance from our collection according to your preferences.
• Once the new fragrance is selected, we will arrange the exchange.
Doorstep Exchange Service
You do not have to visit any courier office. A rider from the courier service will come to your doorstep, collect the previous perfume, and deliver your new exchanged perfume.
No Additional Charges
You do not have to pay any extra charges for the exchange or replacement process.
If you have any Regarding Return and Refund policy, you can contact us through WhatsApp or email.
WhatsApp: 0332 7986267
Phone: 0332 2226873
Email: fragrancesbygravity@gmail.com